Due to the nature of pharmaceutical and healthcare products, refunds or cancellations are not accepted to maintain hygiene and safety standards.

However, if you believe there is a defect or issue with your order caused by us, please contact our customer service team.

We will arrange a pickup to inspect the product.
The inspection process may take up to 10 days.
If a defect is confirmed, we will initiate the refund process, which will take 5-7 business days to complete.
Your understanding is greatly appreciated.